Returns and Refunds Policy

Return & Refund Policy

Thank you for shopping with Matador DIY. We want you to be fully satisfied with your purchase. If you change your mind or are not happy with your item, we offer a straightforward returns process in accordance with UK consumer legislation.

 

Return Eligibility

You may return most new and unused items purchased from Matador DIY within 14 days of receiving your order.

To be eligible for a return, items must:

• Be in new, unused, and resaleable condition

• Include all original packaging, manuals, and accessories

• Be accompanied by proof of purchase (receipt, invoice, or order confirmation)

We accept returns for both defective and non-defective products.

 

How to Return an Item

All returns are handled in-store.

Please bring your item and proof of purchase to:

Matador DIY
[Insert store address here]
United Kingdom

Our team will inspect the product and process your return or exchange during your visit.

 

Return Window

You must return your item within 14 days of delivery or collection.

After 14 days, we are unable to accept returns unless the product is faulty.

 

Return Shipping and Fees

• Returns are free of charge.
  You will not be required to pay any return postage or processing fees.

• No restocking fees apply.

If an item is found to be defective, damaged, or incorrect, we will offer a replacement, exchange, or refund.

 

Refunds

Refunds are issued to your original payment method after your return is processed in-store.

Please allow up to 14 days for your refund to appear on your account, depending on your bank or payment provider.

 

Exchanges

We offer free exchanges in-store for eligible products within the 14-day return period.

 

Non-Returnable Items

The following items cannot be returned unless faulty:

• Products that have been opened, used, or installed

• Custom-cut materials or made-to-order products

• Clearance or final-sale items clearly marked as non-returnable

 

Faulty or Damaged Items

If your item is faulty or damaged, please return it to the store as soon as possible. We may inspect the product before issuing a refund or replacement.

This does not affect your statutory rights under the Consumer Rights Act 2015.

 

Contact Us

If you have any questions about this policy, please contact our customer service team:

Matador DIY
The Matador, Tunstall Rd, Stoke-On-Trent, ST8 7PZ
Telephone: 01782 814216
Email: hello@diymatador.co.uk
Website: www.diymatador.co.uk